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Spiritual Products from 'Angel to Zen'
FAQs
Frequently Asked Questions:
What forms of payment do you accept?
We
accept Paypal only.
Can I
pay by COD?
We do
not accept COD at this time.
How
soon will I get my order?
We
ship every weekend.
How much do you
charge for shipping?
See our
shopping cart system for shipping rates.
How
will my order be delivered?
Orders
shipped to a U.S. destination
are shipped via USPS, Priority Mail.
Do
you charge a handling fee?
No.
There are no handling fees.
Do you
charges sales tax?
Yes.
Only to orders with a final destination of California. Sales tax is 7.75% and
is calculated on the items only, not the shipping charge.
Do
you have a return policy?
Yes.
If you are not happy with your purchase, please e-mail us at: jwi@jwi.com
*Items not returnable: Incense, special
orders (hand-crafted cat items), consumables, personal items, earrings. Shipping fees are non-refundable.
Do
you charge a restocking fee?
No.
We do not charge a restocking fee. No hidden charges or fees anywhere.
My
order arrived but it is damaged. What do I do?
E-mail
us at: jwi@jwi.com. You must
retain your order and all packaging material for the carrier in order to
receive a replacement. We will then issue
a replacement order.
What
if I haven't received my order yet?
E-mail
us at: jwi@jwi.com.
Please include your name and order number. One of our customer service
representatives will reply via e-mail to you.
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